Refund Policy

At I Am The Glitch, customer satisfaction is our top priority. We are committed to providing high-quality products/services and exceptional customer service. However, due to the nature of our business, we have a limited refund policy. Please review the details below:

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Eligibility for Refunds

• No refunds on digital/downloadable products: All digital products are final sale and non-refundable.

• Non-refundable items: Custom orders, personalized products, and items on sale are non-refundable.

• Service-related refunds: Refunds for services are considered on a case-by-case basis and are only provided if the service was not rendered as described.

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Refund Conditions

Refunds may be issued under the following circumstances:

• Defective or damaged products: If your product arrives defective or damaged, please contact us within 7 days of receipt. We will gladly offer a replacement or store credit.

• Incorrect items received: If you received the wrong item, we will correct the mistake at no additional cost to you.

• Refund requests: Must be made within 14 days of purchase, and proof of purchase is required.

 

Alternative Resolutions

Instead of refunds, we encourage our customers to consider the following:

• Exchanges: We offer product exchanges if the item is returned in its original condition within 14 days.

• Store credit: In certain situations, we may offer store credit for future purchases.

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How to Request a Refund

If you believe you are eligible for a refund under the conditions stated above, please contact our customer service team at hello@iamtheglitch.com with your order details. Refund requests will be reviewed within 5 business days.